Dear Valued Client,
It was over a year ago, in mid-March, when COVID profoundly impacted all travel-related businesses. Despite a normal First Quarter, 2020 was the most challenging in our 50+ year history.
In addition to serving our customers, our focus has been on our Team's health and safety, who makes the Frontiers magic happen, and of course, on our friends and suppliers impacted by this virus. Our staff has worked tirelessly to help our clients get their trips rescheduled and assist them with new travel opportunities domestically and abroad as countries have been opening safely.
Based on continued unease in the United States and across the world, we fully understand, and respect that you remain concerned about the Coronavirus and your future travels. It’s important that we do stay in touch until most of the world is vaccinated and travel fully returns to the critically important part it plays in all of our lives.
We continue to operate with the majority of our staff working remotely from home. Our phones are answered daily from 9 AM to 3 PM Eastern Time Monday through Friday. The systems in place are working very well. Please also rely on email. It’s also an efficient way to reach our staff, and they will respond quickly.
We are monitoring Coronavirus incredibly closely with the CDC, the World Health Organization, the U.S. State Department, and with all of our suppliers domestically and abroad. We’ve faced many major global events and illnesses in the past and have helped our clients get through all of them. We are here for you now and in the future!
As we continue to navigate these uncertain times, all of us at Frontiers will continue to send some travel ideas to you via social media and in our weekly emails. We want you to dream about your next trip, and we hope to inspire you to book your next departure with Frontiers when you are confidently ready to do so.
Many countries are open now and are welcoming travelers from the United States and abroad. It’s refreshing to see safe air travel increasing and more and more people on planes every week. Reports from returning clients have been exceptional. Please contact us about travel ideas for the future. Availability is already very tight during prime time through 2022 based on the number of roll-over trips and the pent-up demand with clients now booking well into 2022.
We hope that you and your family are in good health and enjoying time together at home. We look forward to continuing to handle your travel arrangements. Again, please reach out with any questions or concerns.
Mike & Mollie Fitzgerald