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Frontiers COVID-19 (Coronavirus) Updates and Resources

With endless media coverage and growing unease across the world...


With endless media coverage and growing unease across the world, we fully understand that you are concerned about the Coronavirus. Travel is very important to all of us. It provides incredibly memorable experiences, brings families together, educates us, and provides us with the opportunity to give back to other cultures. On the business front, travel is also a very important and necessary tool for success.

We are monitoring this illness incredibly closely with the CDC, the World Health Organization, the U.S. State Department, and all of our suppliers domestically and abroad. With over 50 years of travel expertise, we’ve helped our clients navigate their travel plans through a number of pandemics and epidemics, and other major global events, and we will continue to advocate for you, with your best interests in mind.

You should follow common-sense practices similar to what we commonly do through the flu season, such as:

  • Avoid contact with sick people.
  • Clean your hands often.
  • Pay attention to your health for 14-days after travel.
  • Avoid traveling if you are sick.

More Information from the CDC

For our clients traveling in the coming weeks, please contact us and let us know if you have questions and/or concerns. Those of you traveling from the late spring through to the end of the year, we encourage you to wait a bit before canceling. The world may get on top of this virus and travel will start getting back to normal.

Many of our lodges, ground operators, guides, and even the airlines, are waiving change penalties, delaying the date when final payments are due and are offering a lot of flexibility with rescheduling. One of the advantages of booking with Frontiers is that we are your ally and will work with you and our suppliers providing you with an exceptional experience if you decide to travel, or we will help you through the cancellation and/or rescheduling process if that is your choice.

In order to stay informed and to provide our clients with clarity and reassurance about upcoming departures, we are currently taking the following measures:

  • Monitoring our list of upcoming departures. Our team of destination specialists will be reaching out to clients with recommendations and resources.
  • Receiving daily updates from our preferred partners, properties, and airlines, as well as the Virtuoso travel community about the impact of the Coronavirus at their destinations to ensure we stay updated on how this may impact your travel plans, especially regarding cancellation policies and penalties.
  • Continuing to provide our clients with 24/7 support through our emergency phone line, in the event your trip is impacted by flight changes or other service disruptions.

While Frontiers and the rest of the world are hopeful the Coronavirus will be contained soon, we encourage you to reach out to us with any questions or concerns. Our dedicated team will continue to provide you with the best factual information as we continue to monitor this global concern, so that you can make an informed decision about your future travel plans.  

In the interim, we encourage you to utilize the websites below for the most up to date details from the World Health Organization, the State Dept., the CDC, and other reputable publications and well-known physicians.

Thank you for traveling with Frontiers. Again, please reach out with any questions or concerns.

Thanks and Sincerely,

Mike & Mollie Fitzgerald
Co-Owners  

Recommend Resources

World Health Organization

U.S. State Department

CDC

Condé Nast Traveler

Johns Hopkins


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